How Hammer helps contact centers succeed in 2025
Hammer, part of Infovista, has been the world leader in end-to-end contact center testing and monitoring for over 30 years. In that time, the organization has evolved from providing load, performance, and stress testing for CX environments to an AI-powered, automated CX assurance platform that extends from the datacenter to the network edge on all the channels and vendors your customers turn to. The Hammer Cloud Platform empowers CX leaders to get the most out of their contact centers and ensure comprehensive assurance throughout the software development lifecycle.
DEFINE
DEVELOP
DELIVER
DIAGNOSE
AUTOMATE DEVELOPMENT LIFECYCLES
PLAN & BASELINE DESIGNS
ACCELERATE & VALIDATE CHANGE
ENSURE REGULATORY COMPLIANCE
PROACTIVELY MONITOR & REDUCE MTTR
Automate early with functional and performance/risk analysis, and insights.
Validate performance and integrations to prevent migration delays and human error.
Assure systems against compliance issues, while improving risk management, and SLAs.
Automate third-party integrations and updates
Automated, data-driven insights, beyond traditional methods, for faster MTTR and enhanced performance.
for seamless CX and resource e ciency.
Ready to increase observability, customer satisfaction, and business outcomes from your contact center? Contact the Hammer team today to receive a free, custom demo of Hammer CX solutions and make 2025 the year you build a better contact center experience.
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